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SHIPPING

No fees, no worries. Import duties & taxes are included on all orders.

Please note that once you place an order with us, we aim to process and ship it out to you as quickly as possible. However, processing times may vary based on order volume, stock levels, and other factors. The estimated delivery dates or shipping speeds provided at checkout are based on the shipping option you select and do not account for any potential processing delays before dispatch. We appreciate your understanding and assure you that we will do everything possible to process and ship your order efficiently.

SHIPPING FAQ'S

Unfortunately, we do not currently offer a click-and-collect pickup service.

Once an order has been placed we're unable to make any changes or cancel the order. Once you have received your order, you can use our Returns portal to return any unwanted items.

Unfortunately, we are unable to redirect orders once they have left our warehouse. Please ensure that you provide a shipping address where you will be available to sign and receive your order.

Unfortunately, we are unable to deliver to PO Box numbers, BFPO addresses, mail-forwarding addresses, and temporary residence addresses. This policy is in place to ensure the safe delivery and receipt of your Mulstio order.

For security purposes, all Mulsio orders will require a signature and you will receive a notification on the day of delivery via text or e-mail.

Personalised Order will be delivered within 10-12 working days. (Delivery times exclude US federal holidays.)

Orders that include both personalized and non-personalized items cannot be split into two separate shipments and will be delivered in 10-12 working days.

To check the status of an order, please contact us quoting your order number.

We will send you tracking details once your order has been sent out from our warehouse - this can be found on your order despatch email.

We are committed to providing reliable and timely shipping services to our customers. However, we would like to draw your attention to certain circumstances where we are not liable for misdelivered packages due to incorrect addresses or shipped to PO Boxes.

Customers are advised to provide accurate and complete shipping addresses while placing their orders. Failure to provide a correct shipping address may result in delayed or misdelivered packages. In such cases, We are not liable for any losses or damages incurred.

In the case of international shipments, we will endeavor to use reliable carriers to ensure proper delivery. However,if a package is returned to us as "Return to Sender" by the carrier due to the inability to deliver it, we are not liable for any losses or damages incurred. In such cases, customers will be responsible for any additional shipping charges incurred for resending the package.