• Returns made without prior contact with us will not be accepted.
• The return period must be within 30 days from the date the original order was received.
• All items must be returned in their original condition, free from scratches or signs of wear.
• We are unable to accept returns on personalized items, as these pieces have been customized especially for you. (If the item was received faulty, please contact us to rectify this.)
• Customers must use a shipping method with tracking for returns. Items sent without tracking will not be processed.
• Any promotional gifts received must be returned along with the items. Otherwise, the retail price of the promotional gift will be deducted from the refund.
• Please note, do not send your return to the address on your package. This is not our return address and will affect the processing of your return.

Orders can be returned within 30 days of purchase. We aim to process all returns within 10 working days of receiving your package; however, during busier times of the year, this may take up to 30 working days. Refunds will be credited back to the original payment method. Please note that shipping costs are non-refundable. Despite any free or discounted shipping promotions, we incur the original shipping cost for every order, which is not refundable. Feel free to contact us if you have any questions.

We sincerely apologize if you've encountered any issues with your new Mulstio jewelry. Our customer service team is ready to assist you—please contact us before returning your item so that we can expedite the process and provide guidance on refund or replacement timelines.

We do not accept exchanges, including bracelets and other sizes. Please contact us if you have any questions about an item or order.